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SaaS
AI-Powered Customer Support
An intelligent customer support platform leveraging AI and machine learning to automate responses, route tickets efficiently, and provide instant solutions to common customer inquiries.
Project Screenshots
The Challenge
A SaaS company was overwhelmed by customer support tickets, leading to slow response times and customer dissatisfaction. They needed to scale support without proportionally increasing costs.
Our Solution
We developed an AI-powered customer support system with intelligent chatbots, automated ticket routing, and knowledge base integration. The system uses natural language processing to understand customer queries and provides instant responses for common issues.
Key Challenges
- Training accurate AI models
- Handling complex customer queries
- Integrating with existing support tools
- Maintaining response quality
Key Features
AI-powered chatbots
Natural language processing
Automated ticket routing
Knowledge base integration
Sentiment analysis
Multi-channel support
Real-time analytics
Human agent escalation
Project Details
Timeline5 months
Result80% reduction in response time
Tech Stack
PythonTensorFlowReactFastAPIMongoDB